Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

You'll get your refund typically within 15 days after our warehouse center receives and inspect the item. 

What is an “Instant Credit”?

While processing a return via the Returns Center, you may order an Instant Credit code along with and shipping label. If you do receive a code, you can use this credit to buy something new without waiting for your return refund. Once we receive your original item(s), we'll deactivate any unused Credit and refund the outstanding balance to your original payment method.

How do I use “Instant Credit”?

You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. If you use Credit and the price of the new order is less than your Credit amount, you will be refunded the remaining amount to your original payment method.

What happens if I don’t use my “Instant Credit”?

Instant Credit comes with no strings attached. Any unused portion of the Credit will be refunded back to your original payment method.

What items are returnable?

  • Items purchased in the last 21 days.
  • Any item that is NOT part of our Swim Sale - Final Sale. 

What items are non-refundable?

  • Items marked as final sale.
  • Worn, altered, or washed items cannot be returned or exchanged. 
  • Gifts or promotional items with retail value.
  • We reserve the right to deny a refund if the returned merchandise does not meet our requirements. 

What Happens if the Item is received damaged at our warehouse? 

You will not be eligible for a refund. If you previously selected the instant credit option, our returns vendor - Returnly - will send you an invoice for the item you purchased. If you would like to receive your damaged item back, you will be responsible for the shipping cost. 

What Happens if we receive non-authorized products in one return package? 

You will only be eligible for a refund for the number of units authorized for the return. If you send more items in your package, we are not responsible for additional orders or products. You have to do 1 return per order to receive a refund or instant credit. 

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